Privacy Policy

Last updated: 5 October 2026

M&C Bouncy Castle Hire respects your privacy and takes the protection of personal information seriously. This policy explains what information we collect, why we use it, who may receive it and the rights you have in relation to it.

We process personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable UK privacy and electronic communications legislation.

Who Is Responsible for Your Information?

M&C Bouncy Castle Hire is the data controller. This means that we decide how and why personal information is used.

Our privacy contact is:

Paul Lockwood
M&C Bouncy Castle Hire
Telephone: 07944 487 578
Email: paullockwood2003@hotmail.com

Questions about this policy or the way we use personal information can also be submitted through our Contact Page.

What Personal Information Do We Collect?

The information we collect depends on how you interact with us. It may include:

  • Your name
  • Your telephone number and email address
  • Your home, delivery or event address
  • The date, time and details of your booking
  • Information about the venue, access route and installation surface
  • Payment status and transaction records
  • Messages sent through our website, email or social-media accounts
  • Details required to answer an enquiry or manage a complaint
  • Technical information, such as your IP address, browser type and website activity
  • Marketing preferences where you have chosen to receive updates

Please do not send personal information that we have not requested or do not need. Bookings should be placed by an adult. We do not knowingly request personal information directly from children.

How Do We Receive Your Information?

Most information is supplied directly by you when you:

  • Complete an online booking form
  • Send an enquiry through the website
  • Telephone, email or message us
  • Contact us through Facebook or another social platform
  • Make, amend or cancel a booking
  • Provide information during delivery or collection

We may also receive limited technical information automatically when you use our website. If somebody makes a booking on your behalf, we may receive your details from that person.

Why Do We Use Personal Information?

We may use personal information to:

  • Respond to enquiries and provide quotations
  • Check availability and process bookings
  • Plan deliveries, installations and collections
  • Contact customers about changes, access problems or weather conditions
  • Provide suitable equipment and fulfil our hire agreement
  • Maintain booking, accounting and insurance records
  • Manage cancellations, complaints, incidents and claims
  • Protect our equipment, customers and business from fraud or misuse
  • Maintain and improve the security and performance of our website
  • Send marketing communications where we have permission to do so
  • Comply with legal, tax, regulatory and insurance requirements

Our Lawful Bases for Processing

Data protection law requires us to have a lawful reason for using personal information. Depending on the circumstances, we rely on one or more of the following:

  • Contract: when information is needed to provide a quotation, arrange a booking or fulfil a hire agreement.
  • Legal obligation: when we must keep or disclose information to comply with tax, accounting, insurance or other legal requirements.
  • Legitimate interests: when reasonably necessary to operate and protect our business, answer enquiries, maintain records, prevent fraud or resolve disputes. We consider the effect on your privacy before relying on this basis.
  • Consent: where you have actively agreed to receive marketing or allowed optional cookies. Consent may be withdrawn at any time.

Providing essential booking details is necessary if you want to hire equipment from us. If this information is not supplied, we may be unable to accept or complete the booking.

Who Can Access Your Information?

Access is limited to Paul Lockwood, authorised M&C Bouncy Castle Hire personnel and service providers that need the information to perform work on our behalf.

These providers may include:

  • Our website and booking-system provider, Booking Online Ltd
  • Our email and communications providers
  • Website hosting, maintenance, analytics and security providers
  • Professional advisers, insurers, accountants or legal representatives
  • Payment providers, if an electronic payment service is used
  • Social-media platforms when you contact us through their services

These organisations may process information under their own privacy policies or under instructions from us, depending on the service they provide.

We do not sell personal information or provide customer details to unrelated organisations for their own marketing.

When Might We Disclose Personal Information?

We may disclose relevant information where reasonably necessary:

  • To comply with a legal requirement, court order or request from an authorised public body
  • For tax, accounting or insurance purposes
  • To establish, exercise or defend a legal claim
  • To investigate suspected fraud, theft or misuse
  • To protect somebody’s safety, rights or property
  • As part of a sale, transfer or restructuring of the business

We will only disclose information that is relevant to the particular purpose.

International Data Transfers

Some website, email, analytics or social-media providers may process information outside the United Kingdom. Where this happens, the provider is responsible for using an appropriate legal transfer mechanism or other safeguards required by data protection law.

How Long Do We Keep Personal Information?

We keep information only for as long as it is reasonably required for the purpose for which it was collected.

  • Enquiry information is retained only while it remains useful for responding to the enquiry and managing any follow-up.
  • Booking, payment and accounting records may normally be retained for up to six years to meet tax, accounting and contractual requirements.
  • Information connected with an accident, complaint, dispute or insurance claim may be retained for longer where necessary.
  • Marketing details are kept until you unsubscribe, withdraw consent or we determine that the information is no longer current.
  • Technical and analytics information is retained according to the settings applied by the relevant website service.

When information is no longer required, we will delete it, securely dispose of it or anonymise it so that it can no longer be linked to an individual.

How Do We Protect Your Information?

We take reasonable organisational and technical measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. These measures include limiting access to people who need the information and using reputable service providers.

No internet or storage system can be guaranteed to be completely secure. If we become aware of a personal-data breach, we will investigate it and make any notifications required by law.

Marketing Communications

We will only send electronic marketing when we have a lawful basis to do so. Where marketing is based on consent, you can withdraw that consent at any time.

You can stop receiving marketing by:

Stopping marketing messages will not prevent us from sending necessary communications about an existing enquiry or booking.

Cookies and Website Analytics

Cookies are small files placed on your device when you visit a website. Some cookies may be essential for functions such as checking availability, completing a booking, maintaining security or remembering your selections.

We may also use optional analytics services, including Google Analytics, to understand how visitors use the website and identify improvements. Analytics providers may collect details such as your IP address, device, browser, pages visited and approximate location.

Where consent is legally required, optional cookies should only be used after you have made a choice through the website’s cookie controls. You can change your browser settings to block or delete cookies, although disabling essential cookies may prevent parts of the booking system from working correctly.

Third-party websites and services have their own privacy and cookie policies, which we do not control.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Ask whether we hold personal information about you
  • Request a copy of your personal information
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete information when there is no lawful reason to retain it
  • Ask us to restrict how information is used
  • Object to processing based on legitimate interests or direct marketing
  • Request the transfer of certain information in a portable format
  • Withdraw consent where processing relies on consent

These rights are not absolute. For example, we may need to retain certain records to comply with tax requirements or handle an insurance claim.

To exercise a right, contact us using the details above. We may need to confirm your identity before releasing or changing personal information. We will respond within the period required by data protection law.

Automated Decision-Making

We do not use personal information to make decisions about customers solely through automated processing or profiling that produces legal or similarly significant effects.

Links to Other Websites

Our website may contain links to Facebook, venue websites or other external services. This policy applies only to information controlled by M&C Bouncy Castle Hire. You should read the privacy policy of any external website you visit.

How to Make a Complaint

Please contact us first if you are concerned about the way we have handled your information. We will investigate the issue and try to resolve it.

You also have the right to complain to the UK data-protection regulator:

Information Commissioner’s Office
Website: ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Changes to This Privacy Policy

We may update this policy when our services, suppliers or legal responsibilities change. The latest version will be published on this page with its revision date.

M&C Bouncy Castle Hire is a family-run inflatable hire company based in Huddersfield. We supply professionally installed party equipment for children’s birthdays, weddings, school events, charity fundraisers, community fun days, corporate events and adult celebrations.

Our hire range includes children’s bouncy castles, adult bouncy castles, inflatable assault courses, inflatable slides, ball-pool bouncy castles and party games and useful extras. Our team delivers, installs and secures the equipment before returning to collect it after the event.

We provide bouncy castle hire in Huddersfield, Wakefield, Brighouse, Holmfirth, Kirkburton and Highburton. Learn more about our family-run business, read our frequently asked questions or use the Contact Page if you need help choosing equipment for your venue.